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Conditions of Sale for Derma Webshop

General details:

The www.derma.dk website is owned and run by:
DermaPharm A/S
CBR no: 89 45 31 19
Europavej 10
8990 Fårup
Denmark
info@dermapharm.dk
Tel.: + 45 86 47 77 44
Founded in 1980

Product details:
The main features of our products are detailed on derma.dk. For more details or questions concerning the information provided, please send a mail to derma.dk via info@dermapharm.dk.

Prices:
All prices are current and apply only on the day an order is placed. Customers will be invoiced at the price in effect on the day the order is placed providing Derma accepts the order. All prices shown include VAT.

Ordering:
The presentation of goods along with a price on derma.dk is not a binding offer and should only be perceived as an invitation to place an order. An order placed for goods from derma.dk is a binding offer to derma.dk to buy the goods on the conditions stipulated and does not imply binding acceptance.
A binding contract between the customer and derma.dk becomes effective when derma.dk accepts the offer made by the customer in the form of an order confirmation.

Payment:
The derma.dk site accepts Dankort/VISA Dankort, eDankort, VISA/ VISA Electron, Mastercard, Maestro, American Express and JCB Cards. The Derma Webshop does not charge a fee on card transactions.

The account details you enter when buying goods will be forwarded direct to PBS in encrypted form (SSL). Only you and PBS will be able to read them. As such, no other parties can see or capture your details. When using a Dankort or credit card, the purchase amount will be deducted from your account as soon as the goods are shipped from derma.dk.

Delivery
We offer the following forms of delivery:

GLS Pakkeshop – Free delivery (within Denmark)

GLS Erhvervslevering – Free delivery (within Denmark)

GLS Udland – price DKK 95 (abroad, certain countries only)

Delivery time is usually 1-3 weekdays. Derma Webshop bears responsibility for the goods until received by you.

If you change your mind (right of cancellation)

Orders can be cancelled within a period of 14 days of purchase.

The right of cancellation expires 14 days after the date on which you receive the goods. You must inform us within 14 days of receipt if you wish to cancel an order. Please write to info@dermapharm.dk or call +45 86477744 to make a cancellation. State clearly and concisely that you wish to execute your right of cancellation when contacting us. You can also use our standard cancellation form and return it with the goods (se below). The form is enclosed with your order confirmation.

You cannot refuse delivery of the goods without notifying us no later than the time of delivery.

If you do not pick up the goods when notified, then the order will be considered cancelled, and the money will be returned to the buyer.

Returns
Please return a cancelled order to us without unnecessary delay and no later than 14 days after you have informed us of cancellation. All costs incurred for returning goods are borne by you.

You are liable for ensuring that goods to be returned are appropriately packed.

You bear the risk for the goods from the time they are delivered to you.

Goods exempted from the right of cancellation
The right of cancellation does not apply if the packaging is broken/ the product har been used since skin care products are not suitable for return on hygiene and durability grounds. If the packaging is broken/ the product har been used, the loss of value will be 100 %.

The condition of the goods when returned
The product(s) must be returned to us in the same condition in which you received them since skin care products are not suitable for return if the packaging has been broken/ the product has been used due to health or hygiene concerns.

Refunding the purchase price
If you cancel an order, we will of course refund the amount you paid. In the event of loss of value for which you are liable, a deduction will be made from the refund. You are liable for all costs incurred for returning goods as a result of cancellation.

If you execute your right of cancellation, we will refund all payments received from you, including delivery costs (except any extra costs incurred as a result of your choice of an alternative form of carriage other than the cheapest form we offer), without undue delay and always within 14 days of the date on which we receive notification of your decision to cancel the order. The refund will be made using the same payment channel you used when placing the order, unless you specify some other form of payment.

We can withhold refunds until we have received the goods, unless you have provided proof in advance that you have returned them.

Please send cancelled orders for return to:

DermaPharm A/S

Lager 2

Vestergade 72

DK-8990 Fårup

Denmark

What do I need to return?
Enclose a copy of the order confirmation. The process can be accelerated if you use our standard cancellation form.

NB! We do not accept items payable upon receipt.

If there is anything wrong with your goods (warranty)

The articles of the Sale of Goods Act pertaining to defects and deficiency apply to all purchases.

When shopping at www.derma.dk, you automatically have 24 months warranty. That means that you can in principle have the goods repaired, exchanged, receive a refund or discount depending on the situation.

Naturally, a warranty claim must be justified, and cannot refer to a defect or deficiency arising as a result of incorrect use of the product or negligent use.

How quickly should I make a warranty claim?
Warranty claims must be made within "a reasonable period" of a defect being discovered. Claims must be made within two months of a defect being discovered to be valid.

We refund reasonable carriage costs
If a claim is valid, we will naturally refund any reasonable carriage costs you may have incurred.

Please send goods to:

DermaPharm A/S

Lager 2

Vestergade 72

DK-8990 Fårup

Denmark

Please provide the following details when sending defective goods to us
When returning goods to us, please state what the problem is in as much detail as possible.

NB! We do not accept items payable upon receipt.

Remember that defective goods must always be returned in appropriate packaging. Remember to include a receipt from the carrier you use so that we can refund the cost you incur.

How we use your personal data (personal data policy)
We need the following details to enter into a contract with you:

Name
Address
Telephone number
E-mail address

We register your personal data to be able to deliver the goods to you.

Personal data is registered by DermaPharm A/S and retained for five years, whereupon it is deleted.

We always ask for your specific consent when gathering personal data via our website, to ensure that you are aware of what details we gather and why.

The Director and personnel of DermaPharm's Derma Webshop have access to the data we register on you.

The person responsible for data on www.derma.dk is DermaPharm's Factory Director.

We do not encrypt customer data stored.

We do not transmit customer data encrypted.

Details entered on Derma Webshop at www.derma.dk are never disclosed or sold to any third party, and we do not register any sensitive details.

Anyone registered by DermaPharm A/S can object to their data being registered at any time. You are also entitled to details of the data we hold on you. Such rights are pursuant to the Data Protection Act. Please contact DermaPharm A/S via e-mail sent to info@dermapharm.dk if you wish to exercise them or have any questions.

Complaints procedure
If you have any complaints concerning your purchases, please call our switchboard on +45 86477744 (Monday-Friday, 8am - 4pm) or mail info@dermapharm.dk. If we cannot find a satisfactory solution, you can submit a complaint to the Danish Competition and Consumer Authority, providing the conditions for doing so are fulfilled.

Provisos and indemnity
Derma Webshop cannot be held liable for any changes in duties, errors or omissions in pricing or text, technical errors, goods out of stock and force majeure, including industrial action and shortages or delayed deliveries from suppliers.

derma.dk has made it easy for you to obtain relevant information on other websites through links. Such websites are beyond the control of derma.dk. We cannot therefore be held liable for their content.

Details of the goods ordered from such websites are not included in the description of the goods ordered in the contract between you, the customer, and derma.dk. As such, the goods will meet the customer's expectations providing they correspond to Derma's own description.

Links:
PBS - Pengeinstitutternes Betalings Service www.pbs.dk
FDIH / Forbrugerrådet www.fdih.dk
Forbrugerstyrelsen www.forbruger.dk
Forbrugerrådet www.forbrugerraadet.dk
Forbrugerinformation www.forbruger.dk

 

Standard cancellation form

(for use only if you exercise your right of cancellation)

To:
DermaPharm A/S
Lager 2
Vestergade 72
8990 Fårup
info@dermapharm.dk

I hereby declare that I wish to exercise my right of cancellation related to my contract of purchase for the following goods:

Ordered on:

Customer name:

Customer address:

Customer signature (for use if submitting form on paper only)

Date:

 

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